F.A.Q.

How long will it take to arrive?
How does the rental process work?
Why do you need patient height when ordering the iWALKFree Hands Free Crutch?
Can I order on the phone?
How can I be confident I’m getting the best product, service and value?
How do your solutions compare to others I’ve seen on the web?
Do you bill insurance?
How do I know if this might be beneficial for me?
What if I rent it so long it would have been cheaper to purchase?
How big is the Knee Scooter?
How big is the Seated Scooter?
Is return shipping included on rentals?
How much will return shipping cost?
I can’t decide between the Hands Free Crutch, Walking Brace, Knee Scooter or Seated Scooter. Which is best for me?
What if it doesn’t work for me?
Who isn’t a candidate for a Knee Scooter?
What is the Best Price Guarantee?

How long will it take to arrive?

We understand you need relief NOW. That’s why All orders placed by 2 pm your local time ship the same business day. Scooter rentals arrive in just 1 to 2 business days. For all other products please refer to the map bel0w to determine your shipping time. If you need faster delivery, we can upgrade your order to overnight or 2nd day air and give you access to our discounted rates. Exact rates can be found at check out or by calling us.

How does the rental process work?

Don’t plan on needing a crutch alternative long enough to justify a purchase? No problem, rental may be a cost effective alternative.  Click here to read more about the rental process or watch the informative video.

Why do you need patient height when ordering the iWALKFree Hands Free Crutch?

The Hands Free Crutch is universal and can be adjusted for left or right leg and accommodates patients 4’11″ to 6’6″, yet if you watch the instructional video you will notice instructions to “cut the beam to length.” This adjustment is needed for people shorter than 5’9″ so that when leaning forward the beam does not hit the abdomen. WE WILL ADJUST THE BEAM TO THE PROPER LENGTH prior to shipping. Be cautious of online sellers who don’t ask. Most likely they are drop shipping from the manufacturer and you may have to cut it yourself… if you have the correct tools… and if you can do it safely balancing on one foot.

Can I order on the phone?

Not sure which option is best for you and your lifestyle? Have questions about a certain solution? Call us at (877) 266-3995 to consult with one of our professionals and get your relief ordered and on its way to you.

How can I be confident I’m getting the best product, service and value?

Check out others, we do. We are so confident you’ll choose Goodbye Crutches, that we provide the names and rates of other suppliers. Just click their names on the chart below and you’ll go directly to their site… but you’ll come back to GoodbyeCrutches.com to order.

Key questions you’ll want to ask:

Here’s what we found in a comparison for the Knee Scooter Rental (Feb ’11)

How do your solutions compare to others I’ve seen on the web?

As an independent distributor we can carry any product. We routinely purchase crutch alternatives and check them out by our staff, local health care providers and local patients.  Based on the combined feedback we make our decision and our review.  For a complete comparison of ALL Crutch alternatives on the market click here.

Do you bill insurance?

Unfortunately, with all of the various insurance providers we are not set up to bill your insurance provider directly. We will provide you with a paid receipt and a blank Letter of Medical Necessity for you to present to your health care provider to review and sign. These may be helpful in obtaining benefits from your insurer. The HCPCS Code for the Knee Scooter, Seated Scooter and Hands Free Crutch is E0118.

Click here for Blank Letters of Medical Necessity for the:

How do I know if this might be beneficial for me?

The best means is to talk with us regarding your particular need when you call (877) 266-3995. Items such as your ability to kneel, balance, other injuries or limitations, living and work conditions and expectations can all have an affect. If it’s a good solution for you we would be happy to serve you with one of our products. If not, we should be able to provide suggestions.

What if I rent it so long it would have been cheaper to purchase?

We understand you hope and plan for the shortest recovery. Longer recoveries are often beyond your or your health care provider’s control. Your rental charges are applied to the purchase price, so you will never spend more than the purchase price of a new unit. Many people like the rental so much they purchase it for themselves, a friend or a charity.

How big is the Knee Scooter?

Big enough to be stable: when in use it is 31″ long, 14″ wide and the handle bars can be adjusted making it anywhere from 32″ to 44″ tall.

Small enough to be portable: with the knee platform and handle bars lowered it measure just 31″ long, 14″ wide and 16″ high. Weighing just 22 lbs (10 kg), it easily fits in the back seat or trunk of most cars and can even be stored easily on an airplane.

How big is the Seated Scooter?

Slightly longer than the knee scooter, but a couple pounds lighter.

When in use it is 35″ long, 17″ wide and the handle bars can be adjusted making it anywhere from 32″ to 44″ tall.

It folds to be portable: with the seat and handle bars folded back, it measure just 35″ long, 17″ wide and 16″ high. Weighing just 20 lbs (9 kg), it easily fits in the back seat or trunk of most cars and can even be stored easily on an airplane.

Is return shipping included on rentals?

Your rental price includes the initial shipping to you. Return shipping is your responsibility. Many customers choose to purchase a return shipping label from us. This gives them access to our significantly discounted UPS rates and makes the return more convenient.

How much will return shipping cost?

This varies based on your location. Send it back the most cost-effective means. If you call us when you send it back, we will end the rental period so you are not charged while it is in transit. With our UPS discounts which you can access by purchasing a return label, the cost for return shipping for the Knee Scooter or Seated Scooter would range from $25 to $50 and for the Hands-Free Crutch from $15 to $25.

I can’t decide between the Hands Free Crutch, Walking Brace, Knee Scooter or Seated Scooter. Which is best for me?

• The Hands Free Crutch is ideal for the young, active and physically fit patient with good balance. The entire instructional video can be found on this site under Videos: Hands-Free Crutch.
• The Seated Scooter works for most any leg injury (hip, knee, ankle or foot), for people who find sitting more comfortable than kneeling.
• The Knee Scooter works for most people unable to bear weight on their foot or ankle. We offer the “Cadillac of knee scooters” at a “Chevy” price.

What if it doesn’t work for me?

We want you to be satisfied. That is why we give our Satisfaction Guarantee. If the unit doesn’t meet your needs, you may return it for a refund provided you send it back within 3 days in the same condition you received it. You will be responsible for the actual shipping charges and a $30 recertification fee that covers the required sanitation of the unit.

Who is NOT a candidate for a Knee Scooter?

You must be able to kneel on the affected knee. So if previous injury or surgery makes you unable to kneel or if you can’t bend your knee 90 degrees, these devices might not suitable. Some degree of balance is also required. If due to medical conditions or medications you are unable to stand, a wheel chair or standard walker might be more appropriate.

What is the Best Price Guarantee?

If you find the same product and service for a lower price, just let us know when placing your order. We will verify it and match it.